From opening an account to payments, bonuses, betting rules, or app issues — the Wicket7 Help Center is always here for you.
Choose any topic below — each section has detailed guides and solutions
Find quick fixes for common issues in one click
New to Wicket7? Follow these simple steps to get started
Create your Wicket7 account in just 2 minutes using your mobile number and email. If you have a referral code, enter it during registration.
Upload a photo of your National ID or passport. Verification is usually completed within 24 hours.
Deposit easily with bKash, Nagad, or Rocket. Your first deposit may be eligible for a special bonus.
Cricket, football, or casino – pick your favorite. To bet on live matches, head to the Match Odds section.
Submit a withdrawal request after your win. In most cases, the funds reach your mobile banking within 1–3 hours.
For any issue, reach us via live chat or email us at support@wicket7.net. Our Bengali-speaking team is always ready to help.
Running into minor issues on an online betting platform is completely normal. Forgotten passwords, delayed deposits, missing bonuses — these are questions that come up every day. Wicket7's Help Center is built for exactly this reason — to get you answers fast and keep your wait time short.
We understand that many users in Bangladesh are trying an online betting platform for the first time – and the last thing they need is technical jargon. That's why every guide in the Wicket7 Help Center is written in plain, clear language that anyone can follow.
The most common account issue on Wicket7 is forgetting a password or being unable to log in. If this happens, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number or email — use it to set a new password.
Accounts are sometimes temporarily locked after multiple incorrect password attempts. Waiting 30 minutes will usually unlock it automatically. Alternatively, contact live chat and our team will resolve it for you right away.
For KYC verification, you'll need to upload the front and back of your National ID along with a selfie. If the images are clear and legible, verification is usually completed within 24 hours. You'll receive a confirmation email once it's done.
Making a deposit on Wicket7 is quick and easy. You can deposit via bKash, Nagad, Rocket, or direct bank transfer. In most cases, funds appear in your account within minutes.
Deposits can sometimes be delayed due to network issues. If money has been deducted but hasn't shown up in your account, contact us via live chat with your transaction ID. Our payments team will investigate and resolve it within 30 minutes.
The minimum withdrawal amount is ৳500. Once KYC verification is complete, withdrawal requests are typically processed within 1–3 hours. Bank transfers may take 1–2 business days.
We get a lot of questions about Wicket7's bonus system. Each bonus comes with its own terms, so it's worth reading them before you use one. To claim a welcome bonus, you'll typically need to deposit a minimum amount and meet the wagering requirements within a set timeframe.
Bonus funds cannot be withdrawn directly. They must be used to place bets, and once the wagering requirements are met, your winnings become withdrawable. For any bonus-related questions, visit the Bonus section of the Help Center or ask via live chat.
All payment methods, limits, and processing times at Wicket7 — at a glance
| Payment Methods | Minimum Deposit | Maximum Deposit | Withdrawal Time | Fee |
|---|---|---|---|---|
| bKash | ৳ 200 | ৳ 50,000 | 1–2 Hours | Free |
| Nagad | ৳ 200 | ৳ 50,000 | 1–2 Hours | Free |
| Rocket | ৳ 300 | ৳ 30,000 | 2–3 hours | Free |
| Bank Transfer | ৳ 1,000 | ৳ 2,00,000 | 1–2 Business Days | Free |
| Crypto | ৳ 500 | Unlimited | 30 Minutes | Network Fee |
Many users run into installation issues when setting up the Wicket7 app. To install an APK file on Android, you'll need to enable "Install from unknown sources" in your phone's settings. Once that's done, download the APK from the downloads page and install it.
If the app is slow or crashing, start by clearing the cache. Go to the app settings and tap "Clear Cache" — this resolves the issue most of the time. If the problem persists, uninstall the app and reinstall it fresh.
IOS users can download the Wicket7 app from the App Store. When launching it for the first time, you may be prompted to allow notifications and location access — enabling these will give you a better app experience.
During live betting, odds can sometimes change suddenly or a bet may fail to submit. This typically happens when the market is temporarily suspended — such as mid-over or after a wicket falls. Wait a moment and the market will reopen.
A weak internet connection may cause live odds to update slowly. Try refreshing the page, or switch between WiFi and mobile data to see if that helps. Wicket7 is optimized for Bangladesh's network conditions and generally works well even on a 3G connection.
Wicket7 believes betting should be a form of entertainment, not a compulsion. If you feel betting is affecting your daily life, make use of our responsible betting tools. You can set daily deposit limits, activate self-exclusion, or take a cooling-off period.
These settings can be found under the "Responsible Betting" section in your account settings. Self-exclusion will automatically suspend your account for a set period. For more details, visit our Responsible Gaming Visit the page.
Our support team is here for you 24 hours a day, 7 days a week